Business and economics |

In an illustration of how energy firms are continuing to fail their customers, despite huge price rises over recent years, the 76-year-old was chased for a debt caused by npower's mistakes.

Almost two years of blunders by npower were only corrected after This is Money stepped in and won back for Mrs Brooks almost £890.

Npower spent nine months undercharging Mrs Brooks for electricity before the suddenly demanding £886.35. Despite a string of letters and phone calls to try and sort out the problem, Mrs Brooks son-in-law Stuart Robinson was still struggling to solve the billing error more than a year later.

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